So you just bought a product from our store and realised that there is an issue with it? Don't panic! It’s really important to us that shopping from our store gives you an excellent shopping experience. We handle returns on a case-by-case basis with the ultimate objective of satisfying our customers. We will be fair with you and expect the same. Refund may be issued either as a store credit that you can use for any future purchases or as a refund to your source of payment, depending upon the nature of the refund, which is described in more detail below.
These are some of the common cases:
Change your mind after purchasing a great product from our store?
We want to make sure that you are happy with your purchase. As our commitment towards customer satisfaction, a great range of our products comes with 60 days Change of Mind period. A small number of product lines may come with less than 60 days depending upon the nature of the product. This information is available in the corresponding product description page, so please make sure that you read the information carefully. Simply contact us within the allowable Change of Mind period that is applicable for the corresponding item that you purchased from us and send us the details of the product you want to return along with your order number. Our customer care team will get back to you within 2 - 3 working daysand help you with your return request. Following that you will need to get the item shipped back to us. Item has to be un-used, kept in a clean and unopened condition, and returned to us in its original packaging.
Change of mind refund will be given in the form of store credit and is normally subject to 20% restocking fee out of the cost of the product (minimum fee of $10 applies), to cover the cost we paid to our courier partners and warehouse team for packing, handling, and/or delivering your goods to you.
Receive a broken, defective or incorrect item upon delivery or notice some missing parts?
Simply contact our customer happiness team within 7 days of receiving the item, along with your order number and some pictures of the defective item, and we will replace the item or the spare parts (if we still have it in stock) or issue you with a full refund if we cannot replace them. Refund will normally be processed within 7 business days.
The only condition is that we need you to keep the item in a clean and unused condition and have it returned to us in its original packaging.
Noticing any major manufacturer defect / failure in the item after using it?
Customer satisfaction is our utmost priority. Please contact our customer happiness team within 360 days after receiving your item, along with your order number and some pictures of the defect (if applicable). Depending on the problem, we will assess the case carefully, and if our team is satisfied with the refund claim, we will then provide you with a refund (excluding the shipping fee) within 10 business days. In some cases, we may need you to return the item to us in a clean condition, though it doesn’t have to be in its original packaging.
Have other issues which are not covered above?
Simply contact us and describe your issues in detail, along with any supporting documents. We will look into it and decide on a case by case basis to our mutual satisfaction.
The bottomline is we want you to be happy and we believe in trying to work things out between us and can guarantee that most things can be resolved to mutual satisfaction. We want to play fair in this business. We will be fair to you, and expect the same.
Enjoy your shopping experience!
Delivery Policy & Wrong Address Disclaimer
We will endeavour to process most of the orders that we receive within 2 business days of receiving cleared payments, excluding any delay by the bank in processing your payment or any public holiday. Anbmart.com.au works with six local Australian couriers to provide the most efficient delivery service with the best price and the quickest delivery time to our customers.
Extra freight charges may apply to some areas in the Northern Territory, North Queensland, Western Australia, Australian Islands, and some regional suburbs where freight charges are considerably high. We will let you know if any freight surcharge applies before shipping your order. If our couriers are not able to deliver to your areas / suburbs, we will also advise you of such circumstance, in which case we will fully refund your payment.
You are responsible to make sure that you enter the shipping address correctly. If you made an error in your shipping address, please contact us as soon as you notice the error to see if we can still correct the address for you. If your order is already in processing or has been shipped, we will no longer be able to change the address. In such circumstance, we will need to wait in case if the package gets returned back to us so we can then ship it to the correct address and we will advise you of the redelivery cost.
If you have any more questions regarding our Delivery or Return Policy, please contact us and we will be happy to assist you with your inquiry.